{"id":741,"date":"2026-02-08T14:19:00","date_gmt":"2026-02-08T14:19:00","guid":{"rendered":"https:\/\/webducan.gemex.ba\/?page_id=741"},"modified":"2026-02-08T14:19:26","modified_gmt":"2026-02-08T14:19:26","slug":"povrat-i-reklamacije","status":"publish","type":"page","link":"https:\/\/webducan.gemex.ba\/en\/povrat-i-reklamacije\/","title":{"rendered":"POVRAT I REKLAMACIJE"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"741\" class=\"elementor elementor-741\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1991b4a e-flex e-con-boxed e-con e-parent\" data-id=\"1991b4a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f24b21b elementor-widget elementor-widget-spacer\" data-id=\"f24b21b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e3dbbb7 elementor-widget elementor-widget-text-editor\" data-id=\"e3dbbb7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"5916\" data-end=\"5984\"><strong data-start=\"5943\" data-end=\"5972\">Datum posljednje izmjene:<\/strong> 18.01.2026.<\/p><h3 data-start=\"5986\" data-end=\"6033\">Reklamacije (o\u0161te\u0107enje \/ pogre\u0161an proizvod)<\/h3><p data-start=\"6034\" data-end=\"6286\">Ako je proizvod o\u0161te\u0107en prilikom isporuke ili ste dobili pogre\u0161an proizvod, kontaktirajte nas u roku od <strong data-start=\"6138\" data-end=\"6148\">3 dana<\/strong> od preuzimanja:<br data-start=\"6164\" data-end=\"6167\" \/>Email: <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"6174\" data-end=\"6189\">uprava@gemex.ba<\/a> | Tel: 033\/539-032<br data-start=\"6208\" data-end=\"6211\" \/>Po\u0161aljite: broj narud\u017ebe, opis problema i fotografije (ako je primjenjivo).<\/p><h3 data-start=\"6288\" data-end=\"6335\">Odustanak od kupovine (kada je primjenjivo)<\/h3><p data-start=\"6336\" data-end=\"6518\">Kod kupovine na daljinu (online), kupac mo\u017ee imati pravo odustanka u roku propisanom va\u017ee\u0107im propisima (\u010desto se navodi <strong data-start=\"6456\" data-end=\"6478\">15 dana od prijema<\/strong>).<\/p><h3 data-start=\"6520\" data-end=\"6561\">Izuzeci (posebno bitno za suplemente)<\/h3><p data-start=\"6562\" data-end=\"6757\">Zbog za\u0161tite zdravlja i higijene, povrat <strong data-start=\"6603\" data-end=\"6617\">nije mogu\u0107<\/strong> za proizvode koji su <strong data-start=\"6639\" data-end=\"6662\">otvoreni\/otpe\u010da\u0107eni<\/strong> nakon isporuke, kao ni u drugim slu\u010dajevima kada va\u017ee\u0107i propisi isklju\u010duju pravo na odustanak.<\/p><h3 data-start=\"6759\" data-end=\"6777\">Tro\u0161ak povrata<\/h3><ul data-start=\"6778\" data-end=\"6949\"><li data-start=\"6778\" data-end=\"6852\"><p data-start=\"6780\" data-end=\"6852\">Prodavac snosi tro\u0161ak povrata ako je gre\u0161ka\/o\u0161te\u0107enje na na\u0161oj strani.<\/p><\/li><li data-start=\"6853\" data-end=\"6949\"><p data-start=\"6855\" data-end=\"6949\">Kupac snosi tro\u0161ak povrata kod odustanka bez gre\u0161ke prodavca (osim ako se druga\u010dije dogovori).<\/p><\/li><\/ul><h3 data-start=\"6951\" data-end=\"6980\">Povrat sredstava (refund)<\/h3><p data-start=\"6981\" data-end=\"7189\">Ako je pla\u0107anje izvr\u0161eno karticom, povrat sredstava ide povratom na istu karticu\/ra\u010dun u skladu s pravilima platnog sistema i banke, nakon obrade zahtjeva i\/ili prijema vra\u0107enog proizvoda gdje je primjenjivo.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5dc6614 elementor-widget elementor-widget-spacer\" data-id=\"5dc6614\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Datum posljednje izmjene: 18.01.2026. Reklamacije (o\u0161te\u0107enje \/ pogre\u0161an proizvod) Ako je proizvod o\u0161te\u0107en prilikom isporuke ili ste dobili pogre\u0161an proizvod, kontaktirajte nas u roku od 3 dana od preuzimanja:Email: uprava@gemex.ba | Tel: 033\/539-032Po\u0161aljite: broj narud\u017ebe, opis problema i fotografije (ako je primjenjivo). Odustanak od kupovine (kada je primjenjivo) Kod kupovine na daljinu (online), kupac mo\u017ee [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-741","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/webducan.gemex.ba\/en\/wp-json\/wp\/v2\/pages\/741","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/webducan.gemex.ba\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/webducan.gemex.ba\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/webducan.gemex.ba\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/webducan.gemex.ba\/en\/wp-json\/wp\/v2\/comments?post=741"}],"version-history":[{"count":4,"href":"https:\/\/webducan.gemex.ba\/en\/wp-json\/wp\/v2\/pages\/741\/revisions"}],"predecessor-version":[{"id":745,"href":"https:\/\/webducan.gemex.ba\/en\/wp-json\/wp\/v2\/pages\/741\/revisions\/745"}],"wp:attachment":[{"href":"https:\/\/webducan.gemex.ba\/en\/wp-json\/wp\/v2\/media?parent=741"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}