{"id":731,"date":"2026-02-08T14:15:53","date_gmt":"2026-02-08T14:15:53","guid":{"rendered":"https:\/\/webducan.gemex.ba\/?page_id=731"},"modified":"2026-02-12T23:10:22","modified_gmt":"2026-02-12T23:10:22","slug":"uslovi-kupovine","status":"publish","type":"page","link":"https:\/\/webducan.gemex.ba\/en\/uslovi-kupovine\/","title":{"rendered":"USLOVI KUPOVINE"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"731\" class=\"elementor elementor-731\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1991b4a e-flex e-con-boxed e-con e-parent\" data-id=\"1991b4a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f24b21b elementor-widget elementor-widget-spacer\" data-id=\"f24b21b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e3dbbb7 elementor-widget elementor-widget-text-editor\" data-id=\"e3dbbb7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"1387\" data-end=\"1472\"><strong data-start=\"1431\" data-end=\"1460\">Datum posljednje izmjene:<\/strong> 18.01.2026.<\/p>\n<p data-start=\"1474\" data-end=\"1608\">Ovi Uslovi kupovine ure\u0111uju odnos izme\u0111u kupca i prodavca u vezi kupovine proizvoda putem web stranice webducan.gemex.ba (\u201cStranica\u201d).<\/p>\n<h3 data-start=\"1610\" data-end=\"1635\">1) Prodavac (trgovac)<\/h3>\n<p data-start=\"1636\" data-end=\"1790\">GEMEX d.o.o., Had\u017ei-Idrizova 8, 71000 Sarajevo, BiH<br data-start=\"1687\" data-end=\"1690\">MBS: 65-01-0728-19 | JIB: 4202699280000 | PDV: 202699280000<br data-start=\"1749\" data-end=\"1752\">Kontakt: <a rel=\"noopener\" data-start=\"1761\" data-end=\"1776\">uprava@gemex.ba<\/a> | 033\/539-032<\/p>\n<h3 data-start=\"1792\" data-end=\"1808\">2) Proizvodi<\/h3>\n<p data-start=\"1809\" data-end=\"1987\">Na Stranici se prodaju dodaci ishrani (suplementi). Fotografije i opisi proizvoda su informativni; mogu\u0107a su manja odstupanja u izgledu ambala\u017ee bez uticaja na sastav i kvalitet.<\/p>\n<p data-start=\"1989\" data-end=\"2303\"><strong data-start=\"1989\" data-end=\"2008\">Va\u017ene napomene:<\/strong><br data-start=\"2008\" data-end=\"2011\">Dodaci ishrani nisu lijekovi i nisu namijenjeni dijagnostici, lije\u010denju ili sprje\u010davanju bolesti. Preporu\u010dena dnevna doza se ne smije prekora\u010diti. Proizvode \u010duvati van dohvata djece. Ako ste trudni\/dojite, imate zdravstvene tegobe ili koristite terapiju, savjetujte se s ljekarom\/farmaceutom.<\/p>\n<h3 data-start=\"2305\" data-end=\"2327\">3) Cijene i valuta<\/h3>\n<p data-start=\"2328\" data-end=\"2462\">Sve cijene su izra\u017eene u KM (BAM), osim ako nije druga\u010dije navedeno. Cijena prikazana u trenutku potvrde narud\u017ebe va\u017ei za tu narud\u017ebu.<\/p>\n<h3 data-start=\"2464\" data-end=\"2484\">4) Kako naru\u010diti<\/h3>\n<p data-start=\"2485\" data-end=\"2630\">Kupovina se vr\u0161i putem Stranice:<br data-start=\"2517\" data-end=\"2520\">odabir proizvoda \u2192 dodavanje u ko\u0161aricu \u2192 unos podataka za dostavu \u2192 izbor na\u010dina pla\u0107anja \u2192 potvrda narud\u017ebe.<\/p>\n<h3 data-start=\"2632\" data-end=\"2654\">5) Na\u010dini pla\u0107anja<\/h3>\n<p data-start=\"1525\" data-end=\"1593\">Na web shopu webducan.gemex.ba dostupni su sljede\u0107i na\u010dini pla\u0107anja:<\/p>\n<h5>\n<ul>\n<li>Pla\u0107anje pouze\u0107em<\/li>\n<\/ul>\n<\/h5>\n<p data-start=\"1620\" data-end=\"1684\">Pla\u0107anje gotovinom prilikom preuzimanja po\u0161iljke od dostavlja\u010da.<\/p>\n<h5><ul><li>Pla\u0107anje karticom (Monri WebPay)<\/li><\/ul><\/h5>\n<p data-start=\"1726\" data-end=\"1808\">Pla\u0107anje karticom se vr\u0161i sigurnim karti\u010dnim pla\u0107anjem putem Monri WebPay sistema.<\/p>\n<p data-start=\"1810\" data-end=\"1844\"><strong data-start=\"1810\" data-end=\"1842\">Prihvatamo sljede\u0107e kartice:<\/strong><\/p>\n<ul data-start=\"1845\" data-end=\"1890\">\n<li data-start=\"1845\" data-end=\"1857\">\n<p data-start=\"1847\" data-end=\"1857\"><strong data-start=\"1847\" data-end=\"1855\">Visa<\/strong><\/p>\n<\/li>\n<li data-start=\"1858\" data-end=\"1876\">\n<p data-start=\"1860\" data-end=\"1876\"><strong data-start=\"1860\" data-end=\"1874\">Mastercard<\/strong><\/p>\n<\/li>\n<li data-start=\"1877\" data-end=\"1890\">\n<p data-start=\"1879\" data-end=\"1890\"><strong data-start=\"1879\" data-end=\"1890\">Maestro<\/strong><\/p>\n<\/li>\n<\/ul>\n<p data-start=\"2655\" data-end=\"2683\">\n<\/p><p data-start=\"1892\" data-end=\"2047\">Podaci o kartici (broj kartice, datum isteka i sigurnosni kod \u2013 CVV) unose se na sigurnoj stranici platnog sistema i ne pohranjuju se na serverima trgovca.<\/p>\n<h3 data-start=\"2927\" data-end=\"2956\">6) Dostava i rok isporuke<\/h3>\n<p data-start=\"2957\" data-end=\"2994\">Dostava se vr\u0161i putem <strong data-start=\"2979\" data-end=\"2991\">BH Po\u0161te<\/strong>.<\/p>\n<ul data-start=\"2995\" data-end=\"3102\">\n<li data-start=\"2995\" data-end=\"3029\">\n<p data-start=\"2997\" data-end=\"3029\">Rok isporuke: do 7 radnih dana<\/p>\n<\/li>\n<li data-start=\"3030\" data-end=\"3054\">\n<p data-start=\"3032\" data-end=\"3054\">Tro\u0161ak dostave: 8 KM<\/p>\n<\/li>\n<li data-start=\"3055\" data-end=\"3102\">\n<p data-start=\"3057\" data-end=\"3102\">Besplatna dostava: za narud\u017ebe iznad 100 KM<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"3104\" data-end=\"3196\">Rokovi mogu varirati u periodima praznika, vanrednih okolnosti ili pove\u0107anog obima isporuka.<\/p>\n<h3 data-start=\"3198\" data-end=\"3236\">7) Potvrda narud\u017ebe i ukupni iznos<\/h3>\n<p data-start=\"3237\" data-end=\"3542\">Prije kona\u010dne potvrde narud\u017ebe kupcu su prikazani: sadr\u017eaj ko\u0161arice, cijene, dostava, eventualni popusti i <strong data-start=\"3344\" data-end=\"3372\">ukupan iznos za pla\u0107anje<\/strong>.<br data-start=\"3373\" data-end=\"3376\">Narud\u017eba se smatra zaprimljenom nakon \u0161to kupac dovr\u0161i proces naru\u010divanja, a prodavac mo\u017ee kontaktirati kupca radi potvrde ili dodatnih informacija (ako je potrebno).<\/p>\n<h3 data-start=\"3544\" data-end=\"3581\">8) Otkazivanje i izmjena narud\u017ebe<\/h3>\n<p data-start=\"3582\" data-end=\"3761\">Za otkazivanje\/izmjenu narud\u017ebe kontaktirajte nas \u0161to prije: <a rel=\"noopener\" data-start=\"3643\" data-end=\"3658\">uprava@gemex.ba<\/a> ili 033\/539-032.<br data-start=\"3675\" data-end=\"3678\">Ako je po\u0161iljka ve\u0107 predata dostavlja\u010du, primjenjuju se pravila povrata iz ta\u010dke 9.<\/p>\n<h3 data-start=\"3763\" data-end=\"3813\">9) Odustanak od kupovine, povrat i reklamacije<\/h3>\n<p data-start=\"3814\" data-end=\"4051\">Kupac ima pravo da, kada je primjenjivo, odustane od ugovora zaklju\u010denog na daljinu u roku propisanom va\u017ee\u0107im propisima (u praksi se kod online prodaje \u010desto navodi <strong data-start=\"3979\" data-end=\"4011\">15 dana od prijema proizvoda<\/strong>).<\/p>\n<p data-start=\"4053\" data-end=\"4291\"><strong data-start=\"4053\" data-end=\"4095\">Va\u017eni izuzeci (posebno za suplemente):<\/strong><br data-start=\"4095\" data-end=\"4098\">Zbog za\u0161tite zdravlja i higijene, povrat <strong data-start=\"4139\" data-end=\"4153\">nije mogu\u0107<\/strong> za proizvode koji su <strong data-start=\"4175\" data-end=\"4198\">otvoreni\/otpe\u010da\u0107eni<\/strong> nakon isporuke, kao ni za druge slu\u010dajeve kada va\u017ee\u0107i propisi isklju\u010duju pravo na odustanak.<\/p>\n<p data-start=\"4293\" data-end=\"4536\"><strong data-start=\"4293\" data-end=\"4334\">Reklamacije i o\u0161te\u0107enja u transportu:<\/strong><br data-start=\"4334\" data-end=\"4337\">Ako je proizvod o\u0161te\u0107en ili je poslan pogre\u0161an proizvod, kontaktirajte nas najkasnije u roku od <strong data-start=\"4433\" data-end=\"4443\">3 dana<\/strong> od preuzimanja i po\u0161aljite: broj narud\u017ebe, opis problema i fotografije (ako je primjenjivo).<\/p>\n<p data-start=\"4538\" data-end=\"4595\"><strong data-start=\"4538\" data-end=\"4595\">Postupak povrata (za proizvode koji se mogu vratiti):<\/strong><\/p>\n<ol data-start=\"4596\" data-end=\"4932\">\n<li data-start=\"4596\" data-end=\"4663\">\n<p data-start=\"4599\" data-end=\"4663\">Po\u0161aljite zahtjev na <a rel=\"noopener\" data-start=\"4620\" data-end=\"4635\">uprava@gemex.ba<\/a> (broj narud\u017ebe + razlog).<\/p>\n<\/li>\n<li data-start=\"4664\" data-end=\"4763\">\n<p data-start=\"4667\" data-end=\"4763\">Nakon potvrde, proizvod vratite neo\u0161te\u0107en, nekori\u0161ten i po mogu\u0107nosti u originalnom pakovanju.<\/p>\n<\/li>\n<li data-start=\"4764\" data-end=\"4932\">\n<p data-start=\"4767\" data-end=\"4788\">Tro\u0161ak povrata snosi:<\/p>\n<ul data-start=\"4792\" data-end=\"4932\">\n<li data-start=\"4792\" data-end=\"4849\">\n<p data-start=\"4794\" data-end=\"4849\"><strong data-start=\"4794\" data-end=\"4806\">Prodavac<\/strong>, ako je gre\u0161ka\/o\u0161te\u0107enje na na\u0161oj strani<\/p>\n<\/li>\n<li data-start=\"4853\" data-end=\"4932\">\n<p data-start=\"4855\" data-end=\"4932\"><strong data-start=\"4855\" data-end=\"4864\">Kupac<\/strong>, kod odustanka bez gre\u0161ke prodavca (osim ako se druga\u010dije dogovori)<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<p data-start=\"4934\" data-end=\"5201\"><strong data-start=\"4934\" data-end=\"4964\">Povrat sredstava (refund):<\/strong><br data-start=\"4964\" data-end=\"4967\">Ako je pla\u0107anje izvr\u0161eno karticom, povrat sredstava se vr\u0161i povratom na istu karticu\/ra\u010dun u skladu s pravilima platnog sistema i banke, nakon zaprimanja i obrade zahtjeva, odnosno nakon prijema vra\u0107enog proizvoda gdje je primjenjivo.<\/p>\n<h3 data-start=\"5203\" data-end=\"5221\">10) Privatnost<\/h3>\n<p data-start=\"5222\" data-end=\"5280\">Li\u010dne podatke obra\u0111ujemo u skladu s Politikom privatnosti.<\/p>\n<h3 data-start=\"5282\" data-end=\"5321\">11) Rje\u0161avanje sporova i nadle\u017enost<\/h3>\n<p data-start=\"5322\" data-end=\"5470\">Sporove nastojimo rije\u0161iti mirnim putem. Ako to nije mogu\u0107e, nadle\u017ean je sud prema sjedi\u0161tu prodavca, osim ako va\u017ee\u0107i propisi ne odre\u0111uju druga\u010dije.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5dc6614 elementor-widget elementor-widget-spacer\" data-id=\"5dc6614\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Datum posljednje izmjene: 18.01.2026. Ovi Uslovi kupovine ure\u0111uju odnos izme\u0111u kupca i prodavca u vezi kupovine proizvoda putem web stranice webducan.gemex.ba (\u201cStranica\u201d). 1) Prodavac (trgovac) GEMEX d.o.o., Had\u017ei-Idrizova 8, 71000 Sarajevo, BiHMBS: 65-01-0728-19 | JIB: 4202699280000 | PDV: 202699280000Kontakt: uprava@gemex.ba | 033\/539-032 2) Proizvodi Na Stranici se prodaju dodaci ishrani (suplementi). Fotografije i opisi proizvoda [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-731","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/webducan.gemex.ba\/en\/wp-json\/wp\/v2\/pages\/731","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/webducan.gemex.ba\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/webducan.gemex.ba\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/webducan.gemex.ba\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/webducan.gemex.ba\/en\/wp-json\/wp\/v2\/comments?post=731"}],"version-history":[{"count":7,"href":"https:\/\/webducan.gemex.ba\/en\/wp-json\/wp\/v2\/pages\/731\/revisions"}],"predecessor-version":[{"id":805,"href":"https:\/\/webducan.gemex.ba\/en\/wp-json\/wp\/v2\/pages\/731\/revisions\/805"}],"wp:attachment":[{"href":"https:\/\/webducan.gemex.ba\/en\/wp-json\/wp\/v2\/media?parent=731"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}